Returns & Refunds Policy

At Sobiya Luxe, we truly hope you love every piece you receive ✨
Each order is packed with care and checked before dispatch to ensure premium quality.

Returns
We accept returns only for damaged, wrong, or missing items.
To request a return:

Contact us within 24 hours of delivery

Share your order number

Send a clear unboxing video and product photos

The item must be unused and in original packaging

Without an unboxing video, return requests may not be accepted.

Refunds
Once our team verifies the issue, your refund will be processed within 5–7 working days.
Refunds will be sent to:

Original payment method, or

Bank transfer / UPI (for COD orders)

Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned unless damaged:
•Jewelry

•Hair accessories

•Abayas / clothing tried or used

•Sale items

•Customized products

Exchange
We currently do not offer size or design exchanges.
Please check product details carefully before placing your order.

Contact Us
For any return or refund help, please contact us:
📧 sobiyaluxe@gmail.com
📱 Instagram: @sobiyaluxe