FAQs

1) How can I place an order?
Simply browse your favorite products, add them to your cart, and proceed to checkout. Follow the payment steps to confirm your order ✨

2) What payment methods do you accept?
We accept secure online payments through UPI, debit/credit cards, net banking, wallets, and other payment options available at checkout.

3) How long does shipping take?
• Within India: 4–7 business days
• Remote locations: 5–10 business days
• International: Delivery times may vary depending on the destination country.

4) Will I receive tracking details?
Yes 🤍 Once your order is shipped, a tracking link will be shared with you via email, SMS, or WhatsApp.

5) Do you offer returns or exchanges?
Please refer to our Returns & Refund Policy page for detailed return and exchange eligibility.

6) Will the product look exactly the same as the pictures?
We try our best to display the products as accurately as possible. Slight variations in color may occur due to lighting and screen settings.

7) How should I take care of my jewelry and abayas?
Please check our Care Guide page for complete care instructions.

8) Do you restock sold-out products?
Yes, some of our bestselling items may be restocked. Follow us on Instagram @sobiyaluxe for updates ✨

9) Can I place an order over the phone?
We currently accept orders through our website or via Instagram DMs.

10) How can I contact Sobiya Luxe?
For any queries, feel free to reach out to us anytime:
Email: sobiyaluxe@gmail.com
Instagram: @sobiyaluxe